How do I get live library assistance?
- Can I speak with a librarian?
- I need help from a real person.
- How can I talk to a human?
- Can someone assist me directly?
- I want to talk to a librarian for research help.
- Is there a way to contact a library staff member?
- How can I get human support for library questions?
- I need personal help, not the chatbot.
Answer
Library staff are online 9am-5pm (US Central time) Mondays through Fridays, excluding holidays, at lib.ku.edu/ask.
You can also get in-person research help during the spring and fall semesters by visiting the research help desks, which are located next to the main check-out desks at Watson Library and Anschutz Library. In-person research help hours may be more limited over the summer and when classes are not in session.
Additionally, you can make an appointment to meet with a librarian (either in person or virtually) by filling out the consultation request form at https://lib.ku.edu/research-help.